Please note that BitMEX only processes withdrawals once per day, at 13:00 UTC. Tether (ERC20) withdrawals are processed in real-time.


There are many reasons why you may not have received your withdrawal yet. Listed below are the most common scenarios you may face.


Scenario 1:
If your withdrawal was submitted before 13:00 UTC, and it was confirmed via email.


Solution

Your withdrawal will be processed today at 13:00 UTC.


Scenario 2:

If your withdrawal was submitted after 13:00 UTC, and it was confirmed via email.


Solution

Your withdrawal was submitted and confirmed after today’s withdrawal cutoff of 13:00 UTC. Then it will be processed tomorrow at 13:00 UTC.


Scenario 3:

If your withdrawal was submitted, but you did not confirm via email.


Solution

If a withdrawal is not confirmed via email within 30 minutes, the withdrawal is cancelled. Please request your withdrawal again, and then confirm via email.


Scenario 4:

If your withdrawal was submitted and confirmed before the daily 13:00 UTC cutoff, and it is after 13:00 UTC.


Solution
Withdrawals may take some time to be processed. Your withdrawal will be broadcast to the Bitcoin network shortly.

Scenario 5:

If your withdrawal was submitted and confirmed before 13:00 UTC, and it has been broadcast to the Bitcoin network.


Solution

BitMEX is unable to control the speed at which the Bitcoin network confirms transactions. However, we have already broadcasted your transaction. Please find the link to your withdrawal in the email that we have sent to you.


Scenario 6:

If your tether withdrawal was submitted, and it was confirmed via email.


Solution

Your tether withdrawal will be processed as soon as possible. Note that there may be a manual review of your withdrawal attempt to ensure that withdrawals are legitimate, which may delay the processing of your withdrawal.