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FAQ

User Verification Programme frequently asked questions

What is changing on 5-Nov-2020?
From 5 November 2020 at 00:00 UTC, all existing users who have not completed user verification will need to do so in order to open a new position or to incr...
Wed, 21 Oct, 2020 at 1:01 AM
What is changing on 4-Dec-2020?
From 4 December 2020 at 00:00 UTC, users will need to complete verification in order to withdraw funds from their BitMEX account. For further informatio...
Wed, 21 Oct, 2020 at 1:02 AM
If I am receiving affiliate payouts, and there are several days after 5 November on which I am still unverified, will I receive my outstanding affiliate payouts for those days upon becoming verified?
No, affiliate payouts linked to unverified accounts after 5 November 2020 at 00:00 UTC will not be processed.  Once your account becomes verified it will b...
Wed, 21 Oct, 2020 at 1:02 AM
What will happen to unverified accounts after 4-Dec-2020?
If there are remaining open positions on unverified accounts, we will review these on 4 December 2020 and communicate directly to users holding these to fac...
Wed, 21 Oct, 2020 at 1:02 AM
Why are you launching the User Verification Programme?
Please see our blog post at: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/ Our User Verification Programme will create a more ...
Fri, 14 Aug, 2020 at 1:05 AM
What does an individual user need to provide during user verification?
Any user who wants to complete user verification in a personal capacity (i.e. not as a Corporate entity) will be asked to provide a photo ID and proof of ad...
Mon, 25 Jan, 2021 at 6:46 PM
Are there minimum thresholds for trading volume, deposits and/or withdrawals below which users do not have to go through user verification?
No - user verification will be required for all users who want to trade, deposit or withdraw. Our user verification process is fast and intuitive and for m...
Fri, 14 Aug, 2020 at 3:32 PM
What's the rationale for user identification?
Please see our blog post at: https://blog.bitmex.com/announcing-the-bitmex-user-verification-programme/ Security on our platform is our foremost priorit...
Fri, 14 Aug, 2020 at 1:05 AM
When can users start the user verification process?
From 28 August 2020 at 00:01 UTC, users can log in to their account and visit bitmex.com/verify. Corporate clients can follow the same link and will be pro...
Fri, 14 Aug, 2020 at 2:48 PM
Are there any requirements for the user document image or selfie that a user should know before they start the user verification process?
A full list of supported ID documents can be found at https://onfido.com/supported-documents/. All images should be a full-colour photograph (or video, ...
Fri, 14 Aug, 2020 at 2:52 PM

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