FAQ

User Verification Programme frequently asked questions

Are there any requirements for the user document image or selfie that a user should know before they start the user verification process?
A full list of supported ID documents can be found at https://onfido.com/supported-documents/. All images should be a full-colour photograph (or video, ...
Fri, 14 Aug, 2020 at 2:52 PM
Are there any requirements for proof of address that a user should know before they start the user verification process?
Users are given the option to provide their browser location or a proof of address document. If there is an error or irregularity with a user's browser...
Fri, 14 Aug, 2020 at 2:56 PM
How long does user verification take?
It should only take a few minutes to complete the process from start to finish.
Fri, 14 Aug, 2020 at 2:49 PM
What devices can be used to do user verification? Do you have any unsupported browsers?
You can use nearly any device with a camera and a web browser. We recommend using a mobile device, as they tend to take better quality pictures than a deskt...
Fri, 14 Aug, 2020 at 2:50 PM
How long does it take to process user verification?
We aim to respond within 24 hours. Most users should receive a response within a few minutes.
Fri, 14 Aug, 2020 at 3:31 PM
If my user verification is rejected, can I try again?
If you have received confirmation that your application has been rejected, you will not be permitted to try again. Users should contact support if they bel...
Fri, 14 Aug, 2020 at 2:56 PM
What should I do if there is an issue with my user verification?
Sometimes there will be issues with a submission that require a user to repeat some or all of the process. If a logged-in user visits bitmex.com/verify, on...
Fri, 14 Aug, 2020 at 2:59 PM
If I have already been through user verification, do I need to do it again?
If you log in and visit bitmex.com/verify, you will automatically be asked only to complete those parts of the process that apply to your account.  If y...
Fri, 14 Aug, 2020 at 2:51 PM
What does a Corporate user need to provide for use verification?
Any user who wants to complete user verification as a corporate entity (i.e. not in a personal capacity) will be asked to provide entity verification docume...
Thu, 10 Sep, 2020 at 1:59 AM
How long does user verification take for a Corporate account?
Corporate onboarding requires more documentation and contemplates a wider variety of applicant types, and the length of the process will vary by applicant. ...
Fri, 14 Aug, 2020 at 2:54 PM