Security

How to Set Up 2FA
As a security measure on BitMEX trading platform, we require users to enable 2FA (2-factor authentication) for all withdrawals and API key creations. Once 2...
Wed, 13 Apr, 2022 at 3:56 AM
Can I Reset 2FA?
Currently 2FA reset is not supported in the mobile app. Please log in to your BitMEX account and reset 2FA via the web platform. Rest assured, we will be a...
Wed, 13 Apr, 2022 at 3:56 AM
How to Set up Passcode for Login
On your initial login, you will be required to set up your passcode before you can continue using the app. The BitMEX mobile app will ask for your passcode ...
Wed, 13 Apr, 2022 at 3:56 AM
Can I use Biometric ID as the Authentication Method?
Currently Biometric ID is not supported.  We will be adding this functionality shortly - and send updates when we do. 
Wed, 13 Apr, 2022 at 3:56 AM
Can I Update my Account Password?
Currently password reset is not supported in the mobile app. Please log in to your BitMEX account and change your password via the web platform. We will be...
Wed, 13 Apr, 2022 at 3:56 AM
Can I Reset my Account Password?
Currently password reset is not supported in the mobile app. Please reset your account password here via the web platform. We will be adding this functiona...
Wed, 13 Apr, 2022 at 3:56 AM