“SSL/TLS handshake failed” error when accessing our public websites or public API endpoints are commonly caused by:
- invalid certificate
- incorrect system date & time
- incompatible cipher suites
If you encountered SSL handshake error when accessing our public websites or API, it’s most likely due to cipher suites incompatibility between the server and your client.
For a quick test, try a different client: a different web browser or API client, and access the same website/API endpoint again.
If you’re able to access the resource with a different browser or client, consider changing or upgrading your original web browser, or API client’s SSL/TLS library.