Security
Two Factor Authentication (2FA)
Deposits
- Can I deposit directly from my bank?
- Why is my deposit taking a long time to get credited?
- How long does it take for deposits to be credited?
- How to Deposit USDT TRC-20 on BitMEX
- I recently sent multiple deposits, but haven't received them all. Where is my remaining deposit?
- Is there a deposit fee?
Withdrawals
- Where is my withdrawal?
- Why are my withdrawals disabled? (Withdrawal Ban)
- Why is my withdrawal taking a long time?
- Why was my withdrawal canceled?
- Are there any withdrawal limitations?
- How do I cancel my withdrawal?
Accounts
- Why am I not receiving emails from BitMEX?
- Can I have more than one BitMEX account?
- How can I change my email address?
- How can I close/delete my account?
- How do I create Subaccounts?
- How do I manage and place trades on different subaccounts?
Derivative Platform Dashboard
- How Do I Customise My Trading UI?
- How do I read the BitMEX Recent Trades widget
- How do I read the Depth Chart widget?
- How do I read the Margin widget?
- How do I read the Orderbook widget?
- How do I read the Trading Chart?
Trading
- Is ROE my Realised PNL?
- Why didn't my Stop Order trigger before I was liquidated?
- Why has my Liquidation Price changed?
- Why was I liquidated if the price on the chart didn't reach my Liquidation Price?
- Why was my order canceled/rejected?
- Why was my order filled at a different price?
Margin & Leverage
- Does Leverage affect my PNL?
- Why did I realise loss on a profitable position? (Instant PNL Realisation)
- Does positive funding payment go into Available Balance?
- How do I add margin to a position?
- How do I change my leverage?
- How is Cross Margin allocated to position?
Calculations
- How do I manually calculate my Realised PNL?
- How is Liquidation Price calculated?
- How can I manually calculate what the Mark Price was when I got liquidated on futures?
- How can I manually calculate what the Mark Price was when I was liquidated on Perpetual?
- How do I find my Break-Even Price?
- How to calculate Average Entry Price
Referral Program
General
Testnet
Trollbox
This website is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a Bitcoin-based trading platform.
Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.