What happens if my fiat payout fails or is delayed?
Updated
BitMEX returns the crypto to your wallet if a payout fails. Mercuryo will first send a notification with the failed transaction status. BitMEX will then send a deposit notification to show the funds are returned to your wallet. Common causes for failure include incorrect bank details, card restrictions, or regional payment limitations. For more details, read this article.
If your payout is delayed beyond the estimated processing time, contact the BitMEX support team, available 24/7. Rest assured that no funds are lost during a failed transaction — the crypto remains in your BitMEX wallet until you initiate a new sale.
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Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.