If you encounter an SSL/TLS handshake failed
error when accessing our public websites or public API endpoints, this indicates a problem with establishing a secure connection.
Causes
Possible causes include:
- invalid certificate
- incorrect system date & time
- incompatible cypher suites
The most common cause is a mismatch in cipher suites between the server and your client.
Troubleshooting
To quickly diagnose the issue, try the following:
- Use a different client: Access the resource using a different web browser or API client.
If you can connect successfully with an alternative browser or client, the problem likely lies with your original client. In this case, consider upgrading your web browser or API client's SSL/TLS library.