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What should I do if I don't have all the required beneficiary information for a withdrawal?

  • Updated

Contact the beneficiary directly to obtain accurate and complete information. Having the correct details before submitting your withdrawal request helps ensure the transaction is processed successfully without delays. 

 

How can I obtain the required beneficiary details?

Before submitting a third-party withdrawal on BitMEX, you must provide the beneficiary’s full legal name, the wallet type (Exchange/Platform or Self-custody), and the name of the receiving exchange if the funds are going to an exchange-hosted wallet. If you do not have all of these details, contact the beneficiary directly to obtain accurate and complete information.

Submitting incomplete or incorrect details may result in your withdrawal being delayed or rejected. For example, if the beneficiary’s name does not match the records held by the receiving exchange, the counterparty platform may flag the transaction for review or decline it outright. Similarly, selecting the wrong wallet type can cause a mismatch during the Travel Rule verification process.

If you have already submitted a withdrawal with incorrect information and the request was rejected, you can initiate a new withdrawal with the corrected details. For further assistance, contact the BitMEX customer support team at support@bitmex.com.

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