During platform wind-downs, bad actors frequently impersonate exchange employees or third-party recovery services. BitMEX will never contact you to ask for your password, private keys, two-factor authentication (2FA) codes, or payment to expedite fund withdrawals.
There are no third-party agencies, priority queues, or accelerated withdrawal agents authorised by BitMEX. Any person or service offering to "recover" or "speed up" your funds for a fee or credential exchange is attempting to scam you.
What BitMEX Will Never Do
- Request Sensitive Data: We will never ask for your recovery phrases, seed phrases, private keys, or 2FA codes.
- Demand Advance Fees: We will never ask you to transfer funds or cryptocurrency to an external address to "unlock" or "verify" your account.
- Offer "Accelerated" Withdrawals: Withdrawals are processed through standard internal queues and compliance reviews; no agent can bypass these procedures for a fee.
- Contact You via Unofficial Channels: Official BitMEX personnel will never contact you via direct messages on Telegram, Discord, WhatsApp, or social media offering withdrawal help.
What to Do If You Encounter a Scam
- Do not click links or send funds: Immediately cease communication with the individual or service.
- Verify the sender: Ensure any incoming email originates strictly from an @bitmex.com domain.
- Report the incident: Forward full details, screenshots, and communication history to our security by submitting a ticket