If you've submitted a withdrawal request and you're wondering why you haven't received the funds yet, you can refer to its Status on the Transaction History page to see where it's at:
What are the withdrawal stages and what do the statuses mean?
Status
Definition
Pending
Your withdrawal is waiting for you to confirm the request with your email.
Make sure to check your inbox and confirm it within 30 minutes of your request to prevent it from getting canceled. If you haven't received a confirmation email, refer to Why am I not receiving emails from BitMEX?
Confirmed
Your withdrawal was confirmed on your end (through your email if it was required) and is waiting to be processed by our system.
All withdrawals, except XBT, are processed in real-time. XBT withdrawals that are smaller than 0.5 BTC are processed hourly. Larger XBT withdrawals or those that require additional security screening are processed only once per day at 13:00 UTC.
Processing
Your withdrawal is being processed by our system and will be sent out shortly.
Completed
We've broadcasted your withdrawal to the network.
This doesn't mean the transaction has been completed/confirmed on the blockchain - you'll need to check that separately using your Transaction ID/address on a Block Explorer.
Canceled
Your withdrawal request was unsuccessful.
If your withdrawal required email confirmation and it was not confirmed within 30 minutes of your request, that would be why it was canceled. In this case, you may try again while making sure you confirm it with your email.
My withdrawal has been Completed but I still haven't received it:
My withdrawal has been in Processing for a while now:
There may be a manual review of your withdrawal attempt to ensure its legitimacy, which may delay the processing of your withdrawal. If it's been in that status for hours now, please reach out to Support so they can check on it.
This website is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a Bitcoin-based trading platform.
Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.
