If you have submitted a withdrawal request and are waiting to receive your funds, you can track its progress directly on your Transaction History page.
Locate your recent withdrawal and refer to its current "Status" to understand where it is in the process.
Withdrawal Status Definitions
- Pending: Your withdrawal is waiting for you to confirm the request via email. You must check your inbox and click the confirmation link within 15 minutes of your request, or it will be automatically canceled. If you cannot find the email, refer to Troubleshooting Missing Emails from BitMEX.
- Confirmed: Your withdrawal has been successfully verified on your end and is now waiting to be processed by our system. Withdrawals are typically processed in real-time, though if a manual review is required, this stage may take up to an hour.
- Processing: Your withdrawal is actively being prepared by our system and will be broadcasted to the blockchain network shortly.
- Completed: BitMEX has successfully broadcasted your withdrawal to the network. Please note that this status means it has left our platform, not necessarily that it is fully confirmed on the blockchain. You will need to check your Transaction ID (TXID) on a block explorer to view network confirmations.
- Canceled: Your withdrawal request was unsuccessful. The most common reason for a cancellation is that the request was not confirmed via email within the required 15-minute window. You may initiate a new withdrawal request, ensuring you click the email confirmation link promptly.
Troubleshooting Delayed Withdrawals
My withdrawal has been stuck in "Processing" for hours:
For your protection, all withdrawal requests are scanned by our internal risk-scoring service to protect your funds from bad actors. Withdrawals that are flagged during this automated check are subject to an additional manual review by our team, which will take a little longer to broadcast to the network. If your withdrawal has been stuck in the "Processing" status for several hours, please submit a ticket so our team can investigate.
My withdrawal is marked "Completed" but I haven't received it:
If your withdrawal shows as Completed on BitMEX but hasn't arrived in your destination wallet, the transaction is likely awaiting confirmations on the blockchain network itself.
If you do not receive the withdrawal within 24 hours, please contact support.