All withdrawal requests are processed as quickly as possible. However, exact processing times depend on internal review procedures and current withdrawal volumes.
Standard Processing Times
- Typical Timeframe: Withdrawals in processing status typically takes less than 12 hours to complete.
- Maximum Timeframe: During periods of high withdrawal volume, or if your transaction requires an additional routine manual review by our compliance team, internal processing can take up to 48 hours.
Note: This timeframe refers strictly to our internal processing. Once we broadcast the transaction, the time it takes to arrive in your destination wallet will depend on the respective blockchain's confirmation speed.
What to Do if Your Withdrawal is Delayed
If your withdrawal has been in the Processing status for more than 48 hours, our Support team will need to investigate the delay.
Please submit a ticket so our team can check the status of your transaction.