If you do not have access to your authenticator app, check the I no longer have my authenticator app option when prompted for verification. This opens a security questionnaire regarding your account history; submitting these answers allows our team to manually review and approve your withdrawal request. You will need to accurately answer these responses in order for your request to be successful.
If you do not answer these correctly, your claim may be subject to delays or be unsuccessful. We encourage all users to use 2FA as a primary preference.