To keep your funds safe, withdrawals are disabled for 24-72 hours following a security update on your account. This helps prevent unauthorised access.
What actions trigger a withdrawal ban?
Withdrawals are temporarily disabled if you have performed any of the following within the last 24 hours:
Enabled 2FA
Reset your password
or any of the following within the last 72 hours:
Disabled your 2FA
Changed your email address
Can I skip the cooldown period?
No, the cooldown period cannot be bypassed. If you choose to skip the security change, any future security update will still trigger the same withdrawal lock at that time.
Does this affect my trading or deposits?
No, the cooldown only applies to withdrawals. You can still deposit funds and trade as usual while the security lock is active.
What should I do if I didn't perform these security changes?
If you receive a notification that a security update was made on your account that you did not authorise, please contact our Support team immediately to secure your account.
What should I do if I have a permanent withdrawal ban?
If you have a withdrawal ban on your account for more than 24-72h and you didn't perform any security changes, your withdrawals might be limited or disabled due to an incomplete periodic review. Please contact Support to assist you with lifting the bans.