Follow these steps to safely withdraw your funds from your BitMEX account:
- Log in: Access your account using your registered email and password
- Complete KYC: You will be asked to complete or refresh your KYC verification. This is a standard security requirement applicable to all customers.
- Submit your request: Once verified, submit a withdrawal request for your available funds, ensuring you enter your correct external wallet address.
- Confirm via email: Your request will undergo a standard security and compliance review. Once approved, you will receive an email. You must confirm your withdrawal via the link in this email.
What Happens After I Submit My Request?
Because the exchange has closed, all withdrawals are subject to enhanced, automated security procedures to protect your assets. Once you have clicked the confirmation link in your email, your withdrawal will follow this timeline:
Step 1: The Test Transaction
Upon your email confirmation, our system will first process a small test transaction and send it to your requested destination wallet. Withdrawals are processed in daily batch cycles. If you do not receive the test transaction within 48 hours of confirming your email, please contact Customer Support immediately.
Step 2: The 7-Day Security Hold
Once the test transaction is confirmed on the blockchain, the system automatically applies a mandatory 7-day security hold on the remainder of your funds.
Step 3: Final Processing
After the 7-day hold expires, your remaining balance will automatically be sent to the same destination address when the next daily batch is run.
Note on Network Times: Please be aware that once BitMEX broadcasts your transaction, the time it takes to arrive in your wallet depends on the respective blockchain. Certain networks, particularly Bitcoin, can experience long confirmation times during periods of high congestion.