The steps you need to complete to close your BitMEX account will depend on whether you have a withdrawable balance.
Accounts with a Remaining Balance
If you have withdrawable funds left on the platform, follow the steps below to close your account:
- Login
- Identity: Complete a mandatory identity verification (KYC) with our compliance partner
- Withdrawal: Submit a destination address to withdraw your remaining eligible funds
- Records: Download your complete transaction and trade history for your tax and accounting needs
- Closure: Finalise the closure of your account
Accounts with a Zero Balance
If your BitMEX account doesn't have a withdrawable balance, you won't be able to login to the platform anymore. However, you do not need to take any further actions as your account is already in the process of being closed.