Skip to main content

Why was my account marked as spam?

  • Updated

BitMEX applies the spam label to accounts that place an excessive number of open orders with a gross value below 0.0001 XBT. This mechanism exists to prevent order book clutter from very small orders that consume system resources without contributing meaningful liquidity.


Once an account is labelled as spam, all subsequent orders smaller than 0.0001 XBT are automatically converted to hidden orders. Hidden orders do not appear on the public order book and always pay the taker fee.


How Do I Remove the Spam Label from My Account?

Spam accounts are re-evaluated every 24 hours. If your trading behaviour changes – specifically, if you stop placing large numbers of very small orders – the spam label is removed automatically.
To avoid the spam flag: Keep order values above 0.0001 XBT. Reduce the number of simultaneously open small orders.

For full technical details on the spam mechanism and minimum order sizes, refer to the BitMEX REST API documentation on minimum order size.

Related articles

This website is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a Bitcoin-based trading platform.


Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.