How do I reset my password?

08 June 2026 18:11
Updated

You can reset your BitMEX password using the dedicated password reset page at bitmex.com/resetPassword. You will receive an email with a reset link that expires after five minutes. Click the Reset My Password button promptly and set a new password of at least 12 characters.

How Do I Request a Password Reset on BitMEX?

You can reset your BitMEX password using the dedicated password reset page at bitmex.com/resetPassword. Submit your registered email address and BitMEX will send you a password reset link.

Once you submit the request, you will receive an email containing the reset link. Click the Reset My Password button within five minutes, as the link expires after that window and you will need to submit a new request.

Your new password must be at least 12 characters long. If you are not receiving the password reset email, check your Spam or Promotions folders and ensure support@bitmex.com is on your email whitelist. For further assistance, see Why am I not receiving emails from BitMEX?

What are the password requirements for BitMEX?

Your new BitMEX password must be at least 12 characters long. Choose a strong, unique password that you do not use on other platforms to keep your account secure.

What if I am not receiving the password reset email?

Check your Spam or Promotions folders first. Add support@bitmex.com to your email whitelist and request the reset again. If the issue persists, contact support using the email address linked to your account.

This website is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a Bitcoin-based trading platform.

Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.