How can I close/delete my account?

08 June 2026 18:15
Updated

Close your BitMEX account through the BitMEX app by navigating to More, then Account, and tapping Delete account permanently. If you do not have the app, contact BitMEX support to request account closure on your behalf.

How Do I Delete My BitMEX Account Through the App?

If you have the BitMEX app, you can request to close your account directly:

Tap on the More tab located at the bottom of the navigation menu.
Select Account and scroll down to the bottom of the page.
Tap on Delete account permanently.

This initiates the account deletion process from within the mobile application.

How Do I Close My Account Without the App?

If you do not have the BitMEX app downloaded, you can contact support and request that they close your account. The support team will verify your identity and process the closure.

This website is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a Bitcoin-based trading platform.

Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.