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About Complaints

  • Updated

At BitMEX, we are committed to providing a reliable and professional trading experience. We understand that issues may occasionally arise, and we have a structured process in place to address your concerns fairly, efficiently, and transparently.

Our Commitment to You

We aim to treat all customers with respect and ensure that our complaints process is:

  • Accessible: Easy to find and use for everyone

  • Transparent: You will be kept informed of progress and reasons for any delays

  • Fair: Decisions are based on facts, internal policies, and applicable regulations

This FAQ outlines how to submit a formal complaint, what you can expect during the process, and how we resolve disputes.

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This website is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a Bitcoin-based trading platform.


Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.