A "Complaint" is a formal expression of dissatisfaction where you expect a specific resolution or response. Before filing a formal complaint, please note the following:
Initial Support First
You must first attempt to resolve the issue directly with our Customer Support. A formal complaint is generally a next step if you are unsatisfied with the initial support outcome.
What is Covered
This process covers issues such as trading fees, market movements, order execution, account security, withdrawal delays, and platform outages.
What is Not Covered
This process is distinct from general feedback, simple requests for information, code of conduct reports, or "whistleblowing" (public interest disclosures).