If your issue remains unresolved after contacting Customer Support, you may file a formal complaint via our Help Centre here.
To ensure your complaint is handled efficiently, please include the following details:
Support Ticket ID: The ticket number from your previous attempt to resolve the issue
Account ID & Contact Details
Description: A detailed explanation of the cause of the complaint
Evidence: Relevant transaction data, screenshots, or documentation helping to explain the issue
Desired Resolution: How you would like the issue to be resolved (e.g., refund, explanation, technical fix)