If you are experiencing issues logging in to your BitMEX account, most common access problems can be resolved quickly using the self-service steps below.
Step 1: Check Common Login Issues
Incorrect Password
If you do not remember your password or suspect it is incorrect:
- Click Forgot Password? on the login page to request a reset link sent to your registered email address.
- For step-by-step instructions, see our guide on How do I reset my password?.
Two-Factor Authentication (2FA) Failure
If your 2FA code is being rejected:
- Check time synchronization: Ensure your mobile device’s clock is set to automatic network time, as desynchronized clocks will cause invalid TOTP codes.
- Lost authenticator: If you lost access to your device or authenticator app, see [What should I do if I lost my 2FA?] to recover your account using your setup key, reset code, or support verification.
Step 2: Contact Support If you still can't login or your account is disabled
If you have tried the steps above and are still unable to access your account or if it's disabled, contact our Support team to assist you.
Please submit a ticket and include the following details so we can investigate and resolve your issue on first contact:
- Error Details: A brief description of what happens when you attempt to log in.
- Screenshots: A full-screen capture showing any error codes or messages displayed.