If you are experiencing issues logging in to your BitMEX account, it is likely due to an incorrect password or your account being disabled.
Reset Your Password
If you do not remember your password or suspect it is incorrect:
Click Forgot Password? on the login page to request a code sent to your registered email address.
For step-by-step instructions, see our guide on How do I reset my password?.
“Invalid input: User is disabled.”
At this stage in our platform closure, we have restricted login access for accounts that no longer hold a withdrawable balance. The system is automatically closing these profiles, and if your account is one of them, you will no longer be able to log in.
Contact Support If you still can't login
If you have already tried resetting your password and still cannot log in, or if you received a message that your account has been disabled and you have questions, our Support team can help.
Please submit a ticket and include the following details so we can investigate and resolve your issue on first contact:
- Error Details: A brief description of what happens when you attempt to log in.
- Screenshots: A full-screen capture showing any error codes or messages displayed.