Skip to main content

Trading Chart Troubleshooting

  • Updated

If your BitMEX trading chart is not working correctly, try four steps: reset the chart via right-click, reset to default and clear Chart Storage in My Preferences, and clear your browser cookies and cache for BitMEX.com. Resetting the chart removes any custom drawings or indicators.

 

How do I fix issues with the BitMEX trading chart?

If you are experiencing problems with your trading chart, work through the following troubleshooting steps in order:

  1. Reset the chart – right-click on the chart background and navigate to Reset Chart. This restores the chart to its default state and removes any drawings or indicators you may have added.
  2. Reset to Default – go to My Preferences and click Reset to Defaults. This resets all layouts, preferences and clears browser storage. The page will reload. 
  3. Clear Chart Storage – go to My Preferences and clear Chart Storage under the Debug section.
  4. Clear browser data – clear your cookies, cache, and storage for BitMEX.com in your browser settings.

If the issue persists after completing all four steps, contact BitMEX Support for further assistance.

Related articles

This website is operated by HDR Global Trading Limited, a company incorporated under the International Business Companies Act of 1994 of the Republic of Seychelles with a company number of 148707 and registered address at Global Gateway 8, Rue de la Perle, Providence Mahé, Seychelles (“HDR”). HDR wholly owns BitMEX, a Bitcoin-based trading platform.


Access to trading or holding positions on BitMEX is prohibited for any person or entity that is located, incorporated or otherwise established in, or a citizen or a resident of: (i) the United States of America, Québec (Canada), the Hong Kong Special Administrative Region of the People’s Republic of China, the Republic of Seychelles, Bermuda, Cuba, Crimea and Sevastopol, Iran, Syria, North Korea or Sudan; (ii) any state, country or other jurisdiction that is embargoed by the United States of America; or (iii) any other jurisdiction where the services offered by BitMEX are restricted (collectively “Restricted Jurisdictions”). If it is determined that any BitMEX user has given false representations as to their location, incorporation, establishment, citizenship or residence, or HDR detects a user is from a Restricted Jurisdiction as described above, HDR reserves the right to immediately close their accounts and liquidate any open positions. HDR may, in its sole discretion, implement controls to restrict access to the BitMEX trading platform in any of the Restricted Jurisdictions.