To ensure a smooth and successful identity verification (KYC) process, the identification document you submit must meet specific criteria.
Please review the lists below before starting your verification.
Acceptable ID Documents
Your document will be accepted if it meets all of the following requirements:
- Type: A valid, government-issued photo ID from an eligible country (e.g., passport, driving licence, or national ID card).
- Information: Must clearly show your full name, date of birth, and your photo.
- Physical Presence: You must take a live photo of the physical document during the verification process
- Validity: The document must be currently valid and not expired.
Unacceptable ID Documents
The following types of documents or submissions will be rejected:
- Fake, modified, or tampered IDs.
- Digital ID documents (e.g., an ID displayed on a mobile app).
- Pictures of a screen, screenshots, scans, or printed photocopies.
- Physically damaged, obscured, or unreadable documents.
Tips for capturing a good quality image of your ID document
When submitting your ID document during the identity verification (KYC) process, image quality is critical. A clear, well-lit photograph helps ensure your submission is processed quickly and accurately without being flagged for a manual review or rejected.
Here are the best practices for taking a high-quality photograph of your ID:
How to Take a Clear ID Photo
- Use Natural Light: Natural lighting is generally much better than using your camera's flash, which can create a strong glare that obscures important text or security features on the card.
- Avoid Shadows: Try to take the photo directly above the document, ensuring there are no shadows covering any part of the ID.
- Ensure Full Visibility: All four edges and corners of the document must be visible. Try to align the edges of your ID near the border of the image without cutting anything off.
- Check Readability: All information on the document must be clear, crisp, and readable. Blurred, out-of-focus, or partially obscured images will likely result in a verification failure.
- Use Contrast: It often helps to photograph your ID document against a solid, dark background so the edges of the card stand out clearly.