The system will give you an option to verify your location with a browser location or a Proof of Address (POA) document. If there is an error or irregularity with your browser location, we will ask you to upload a Proof of Address document.
What type of documents are accepted for Proof of Address?
You can use the following documents as Proof of Address:
-
Bank/Credit/Debit Card Statements:
- Bank statement
- Credit/debit card statement
- Official correspondence (e.g., Terms of Service updates, account summaries)
- Joint bank account statement
- Mortgage statement
-
Utility Bills:
- Electricity bill
- Natural gas bill
- Water bill
- Waste/refuse bill
-
Telecommunications Bills:
- Mobile phone bill
- Internet bill
- Television bill
-
Financial Statements:
- Pension fund statement
- Statement from a money transfer company (showing sender's and receiver's addresses)
- Statement from an insurance company (showing policyholder's name and address)
-
Government-Issued Documents:
- National ID card
- Residence card
- Driver's License
- Tax documents (e.g., demand letter, bill, statement)
- Official proof of residence from the local government
- Other official government-issued documents (e.g., letters from social security agencies)
-
Property Related Documents
- Current tenancy agreement
- Property deed
What information must the Proof of Address document show?
Your Proof of Address document must clearly show the following key information:
- Your full name, matching the name on your ID
- Your full residential address, matching the address you entered
- The document issue date, which must be within the past 3 months (unless it's a Chinese or Taiwan ID, in which case, any date of issue is acceptable as long as the ID is still valid)
- The issuing authority
Your file should also include the:
- Entire page if it's a single page document
- Every page showing key informations if it's multiple page document
What is not acceptable as a Proof of Address document?
Unacceptable Document Types
The following document types are not acceptable:
- Delivery invoices
- Receipts from e-commerce platforms
- PO Box addresses
- Restricted/Sanctioned Jurisdiction addresses
Unacceptable Document Presentation
Your Proof of Address document will be rejected if it:
- Missing Key Information: Does not clearly show your full name, address, document issue date, or the issuing authority. This includes single page documents where information is only partially visible
- Is Missing Pages: Multi-page document where any page containing your full name, address, document issue date, or the issuing authority is missing
- Is Unclear: Contains text or key information that is blurry, distorted, obstructed, or obscured by reflections or glare, making it difficult to read
- Is Not Authentic: Has been edited, manipulated, or altered in any way
- Is Distorted: Is taken with poor lighting or at an angle that makes the information difficult to verify