To keep your funds safe, withdrawals are temporarily disabled following specific security updates to your account. This mandatory cooldown period helps prevent unauthorised access and protects your assets in the event of an account compromise.
Actions That Trigger a Withdrawal Cooldown
Withdrawals will be automatically disabled based on the following security actions:
-
24-Hour Cooldown:
- You reset your password
-
72-Hour Cooldown:
- You changed your email address.
-
7-day Cooldown:
- All post-closure withdrawals include an inherent 7-day security hold after the initial test transaction is confirmed on the blockchain. This is not a ban, but a standard security measure for the wind-down process.
Note on Bypassing Cooldowns: This security feature cannot be bypassed or expedited by Support under any circumstances. If you choose to skip a required security change now, any future update will still trigger the exact same withdrawal lock at that time
Unauthorised Changes and Permanent Bans
Unauthorised Security Changes:
If you receive a notification that a security update was made to your account (such as a password reset or 2FA removal) that you did not authorise, please contact our Support team immediately to secure your account.
Extended or Permanent Bans:
If your withdrawal ban extends beyond the 72-hour window and you have not recently performed any security changes, your account withdrawals may be limited due to an incomplete periodic compliance review. Please submit a ticket for assistance in resolving the review and lifting the restriction.